INFORMATION

We welcome you to the Master Craftsmen Shop web site created at the request of many of our shoppers who wanted the ease of shopping at home. It seems that after enjoying our showroom in Williamsburg, Virginia, visitors want to continue to keep in touch with us as occasions such as birthdays, weddings, graduations and holidays approach.

Master Craftsmen Shop was first opened in March 1982.  We are now located on North Boundary Street a block behind Merchants Square and a few doors down from Massey's Camera Shop.

Our bracelets and our jewelry line are made in our upstairs workroom. All of our precious metals and findings are purchased in the USA. Most of the bracelets are silver but we do offer 14 karat gold and gold-filled bracelets. Gold filled wire is made by heat and pressure bonding a thin layer of gold to a brass core. The value of gold-filled is greater than gold-plated because gold-filled has an actual layer of karat gold.

Our Master Craftsmen pewter line is also made from pewter that is purchased in the USA. Pewter is an alloy composed of at least 90% tin, with smaller amounts of other metals added, mostly copper and antimony. It may also be used as liquid metal to cast different forms such as handles or ornaments. Our cups, plates and bowls are spun on a lathe where flat circular disks of pewter are forced over a wood or metal chuck. Special tools are used to bend the pewter into the desired shape. Most of our pieces have our “MC” symbol stamped on them. Since 1985 we have designed a new angel ornament for our pewter ornament collection. This also includes a wide variety of animals.

Engraving is also offered on many of our pieces. This is especially popular since it personalizes a piece and makes it a memorable keepsake.

Receiving your inquiries by phone or online is welcome and our friendly staff is always glad to help. Thank you for thinking of Master Craftsmen when you need a special gift for your family, friends and business associates.

Care of Silver Jewelry

Continual wear of silver will help it develop a nice patina that will require little or no care. Should it become tarnished, rub it with a polishing cloth or silver polish and wash it in warm soapy water and rinse.

Care of Pewter

Pewter does not tarnish the way silver can tarnish. Like all metals, pewter does oxidize when exposed to air but it does it very slowly and evenly. It has a very low melting point and should not be brought in direct contact with a source of heat. After each use, hand wash your pewter in warm soap and water and follow with a good towel drying. Do not put your pewter in the dishwasher or use it as a food storage container. Always line your pewter with glass or plastic if you intend to use it for plants or flowers. There are pewter polishes available if needed.

Return Policy:

The Master Craftsmen Shop will accept exchanges or returns for items purchased within 30 days of the return. This does not include items that are engraved. There is a 90 day guarantee on products made by the Master Craftsmen Shop. During that period, if there should be breakage, we will repair or replace the item at no charge with a receipt. Returns are done as a store credit.

Gift Boxes and Plush Ornament Bags

Christmas ornaments and angels come in their own cloth bags that have the Master Craftsmen logo embossed on them.

Each item that is purchased comes in its own gift box accompanied by a shop card. The bracelets also come with a card that gives instruction on how to put on the bracelet and take care of it.

Gift Cards

Gift cards are available and very popular.  You may purchase a gift card by calling our toll free number 1-800-866-7458 between 10:00 am and 5:30 pm Monday through Saturday.  In the Hampton Roads, Virginia area call 757-253-2993. 

Payment

We are currently accepting Visa, MasterCard, American Express and Discover. Of course, checks (allow 10 days for the check to clear the bank) or Money Orders are always welcome.

Personal Privacy

Your personal information is confidential. We never rent, sell or exchange email addresses or home addresses.

Comments or Special Requests

Email your comments or special order requests to sales@mastercraftsmenshop.com.

Shipping

We will make every effort to ship your order in 24 to 48 hours of receiving it. Engraved items may take up to a week. During the holidays allow up to two weeks for engraving. Should that time frame change we will contact you regarding your shipment and order. Some of the pewter items that are handmade may take longer and we will notify you as to when they will ship. Orders are processed six days a week, however there is no shipping on weekends or holidays.

We ship UPS from the Master Craftsmen Shop in Williamsburg, Virginia. Please be sure you are providing us with a complete and correct street address and zip code. There is a minimum charge of $10.00 for any address correction by the carrier.

Shipping to PO Boxes, APOs and FPOs is only available through the US Postal Service.

Please note that we only ship to addresses within the United States.

Holiday Orders and Shipping

Please place your orders early to ensure timely service and delivery. Shopping early reduces the potential for back orders, out-of-stock products and delivery delays. Additional shipping time should always be allowed during peak holiday periods.

Gift Wrap

If you would like a purchase to be gift wrapped please specify the occasion and we will wrap it for you for a fee of $2.50 for each item. We also provide small complimentary Master Craftsmen gift cards.

Prices and shipping charges are subject to change without notice.